These Booking Conditions apply to bookings you make with our consultants (in-store, by phone, or by email) as well as online bookings made through our website. A contract, based on the terms set out in these Booking Conditions, will be formed once we issue a confirmation invoice. References to “us”, “we” or “our” mean “Britisholidays”.
Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree to them. We recommend you save and/or print a copy of these Booking Conditions at the time of booking. We will treat the person making the booking as having the authority to act on behalf of all other travellers named on the booking, and that person will bind all such travellers to these Booking Conditions.
Travel involves some risk. It is highly recommended that you take out comprehensive travel insurance before your departure. Flexible travel insurance can protect you from issues such as cancelled flights, unexpected injury, lost luggage, and other travel-related problems.
Your rights under your travel contract will depend on whether you book a package or one or more individual travel services. Regardless of the type of booking, each travel service provider (such as an airline, accommodation provider, or tour operator) will have its own terms and conditions. These terms and conditions (including any limitations of liability) are incorporated into these Booking Conditions. Therefore, a reference to “these Booking Conditions” means the terms set out here, as well as all terms and conditions of your travel service providers.
In the event of any inconsistency between a provider's terms and these Booking Conditions, the provider's terms shall prevail, unless a provision in the provider's terms is deemed invalid or unenforceable. Your travel service providers are identified on your itinerary or travel documents, and their terms and conditions are available on their websites or by contacting them directly. You may also request copies from us. You must read all applicable terms and conditions carefully as they govern the provision of your travel services.
A package is a pre-arranged combination of at least two of the following components sold at a single price: (a) transport; (b) accommodation; or (c) other significant tourist services. Packages cover a period of more than twenty-four hours or include overnight accommodation.
Your rights for packages we arrange are set out in these Booking Conditions, which incorporate the terms of each travel service provider. You also have rights under the Package Travel, Package Holidays and Package Tours Regulations 1992, accessible here: https://legislation.gov.uk/uksi/1992/3288/contents/made (“Package Travel Regulations”).
When you make a booking with us, you acknowledge and agree that we act as an agent for the relevant tour organiser or travel service provider. This includes packages we arrange. Accordingly, neither Britisholidays nor its directors, employees, or agents shall have any liability in connection with any travel service, except as expressly set out in these Booking Conditions and the Package Travel Regulations.
All departure and arrival times provided by airlines are estimates only and may change due to air traffic control restrictions, weather conditions, or operational requirements. We recommend you contact the airline or check its website to confirm your scheduled departure time 24 hours before your flight, and for each onward flight. In the event of schedule changes, failure to reconfirm any part of your itinerary may result in the need to purchase a new flight.
If you wish to change your travel arrangements after we have issued our confirmation invoice, we will do our utmost to assist you, but changes are not always possible. All change requests must be made in writing by the lead-named traveller. You will be required to pay an administration charge of £75 per passenger per booking (or the amount specified in your travel documents), plus any change or cancellation fees imposed by the travel service providers. You agree to compensate us for any such fees we incur.
Please be aware that change costs can increase closer to your departure date. When changing arrangements, we may have to rebook you at current fares and rates, which may increase the total cost of your arrangements.
No date changes are permitted outside your ticket's validity period. 'Minimum stay' and 'maximum stay' rules apply to return and multi-stop flights.
Some travel arrangements (e.g., advance purchase tickets) may not be changeable after booking, and any alteration may incur a cancellation charge of up to 100%. Name changes are not permitted under any circumstances.
If you have purchased a return, multi-stop, or round-the-world flight and you do not check in for a confirmed flight (a 'no show'), the airline may cancel all subsequent flights on your ticket. Please contact us as soon as possible if you do not intend to use a confirmed reservation.
You may cancel your travel arrangements at any time, but please note that some arrangements may be non-refundable. We must receive written notification from the lead-named traveller at the branch where the booking was made. As we incur costs in cancelling your arrangements, you will be required to pay an administration charge of £125 per person per booking (or the amount specified in your travel documents), in addition to the travel service provider's applicable cancellation charges.
For bookings from our ‘Journeys’ range, cancellation fees are determined by the table below, unless otherwise indicated.
If the reason for cancellation is covered by your travel insurance, you may be able to reclaim these charges. Refunds will only be issued to the person named on the booking payment receipt, unless we agree otherwise in writing with all travellers on the booking.
Your refund and remedy rights here are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015.
The following cancellation fees apply only to bookings for your journeys:
|
Days before departure within which written notice is received by us |
Cancellation fee (% of total Journey) |
|
More than 70 days |
Deposit only |
|
57-70 days |
Deposit + 45% of total Journey |
|
37-56 days |
Deposit + 50% of total Journey |
|
28-36 days |
Deposit + 65% of total Journey |
|
15-27 days |
Deposit + 90% of total Journey |
|
14 days or less |
Full booking value |
Occasionally, a travel service provider may have to make changes to your booking. We do not accept any liability for costs resulting from these changes, except as required by the Package Travel Regulations. Most changes are minor, and we will advise you of them as soon as possible.
We will advise you of the carrier for each flight in your itinerary. Any subsequent changes to the carrier will be notified to you as soon as possible, and in all cases at check-in or the boarding gate. Such a change is considered a minor change. Other minor changes include an alteration of your flight time by less than 12 hours, changes to aircraft type, or a change of accommodation to a comparable or higher standard. No compensation is payable for minor changes.
In certain circumstances, we or a travel service provider may be required to cancel your travel arrangements (e.g., if minimum numbers for a tour are not met, due to force majeure, a pandemic, or if you fail to pay the final balance). In these cases (except for non-payment), you can choose a full refund or accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of lower value).
If we cancel or make a major change to a package we have arranged, we will pay you compensation as follows, in addition to the above:
Please refer to the 'Our Responsibility for Your Booking' section for more information.
Under EU Regulation 261/2004, you have rights in some circumstances to refunds or compensation from your airline for denied boarding, cancellation, or long delays. These rights are published at EU airports and available from your airline. Please note, reimbursement by an airline for a flight that forms part of a package does not automatically entitle you to a refund of the entire package cost from us.
All travellers must have a valid passport for international travel. Many countries require at least six months' validity from your date of return. Some countries require a machine-readable passport and/or blank pages. When we assist with an international booking, we assume all travellers have a valid passport. If not, you must inform us.
You are solely responsible for ensuring you have valid passports, visas, and re-entry permits that meet all government requirements. Any fines, penalties, or costs incurred due to non-compliant documents will be your responsibility (except to the extent caused by our fault). We do not accept responsibility if you cannot travel due to non-compliance.
If you need information on visa and passport requirements, please let us know or visit https://www.britisholidays.co.uk . For British citizens, we provide general information. For all passport holders, our consultants can obtain specific information from an external visa service on your behalf (we can also assist you to obtain visas through this service for a fee). We do not warrant the accuracy of information from external services and accept no liability for any loss you suffer in reliance on it (except to the extent caused by our fault). Please allow adequate time to obtain advice or documents.
If travelling to the USA, Canada, or Australia, please note the compulsory pre-registration requirements for their visa waiver programs: an ESTA is required for the USA, and an ETA for Canada and Australia. If you have registered before, please check your registration is still valid. You may not meet the eligibility requirements and may need to obtain a visa.
If travelling to South Africa with a person under 18, you must present the child's full unabridged birth certificate. Additional requirements apply if the child is travelling with one parent, neither biological parent, or unaccompanied. Failure to provide this at check-in will result in denied boarding.
Some air carriers require the collection of personal information, including passport details, for all passengers. This data will be collected at check-in or, in some cases, at the time of booking.
We will not be liable for any failure in the performance of your travel arrangements if it is due to:
For packages we arrange, if the travel arrangements are not performed with reasonable skill and care, we will rectify the failure or pay you appropriate compensation if your enjoyment of the trip has been affected. Our liability for packages (except in cases of death, injury, or illness) is limited to a maximum of twice the cost of your package. This maximum is payable only where you have received no benefit from your package. Any sums received from travel service providers or insurance will be deducted from compensation paid by us.
All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and include tax unless stated otherwise. Accommodation is based on twin or quad share unless indicated. Advertised prices may apply to specific travel dates. The price is not guaranteed until full payment is made.
To confirm your booking, you may need to pay a non-refundable and non-transferable deposit per person. We will advise you of the deposit amount and final payment date at the time of booking. For online bookings, full payment is required at the time of purchase.
For bookings from our ‘Journeys’ range, a deposit of £100 per person is required for economy class flights, and £200 for premium economy, business, and first class. An additional deposit may be required for tours, cruises, or certain airfares. The balance must be paid no later than 10 weeks before departure, or by an earlier date if we notify you.
Some airfares and services are booked at highly competitive rates and may require full payment at the time of booking and be non-refundable.
We collect all mandatory taxes, but some countries charge additional departure, hotel, or other taxes that must be paid locally. We advise retaining sufficient local currency for these charges.
When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This details what is financially protected and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed (or a suitable alternative). If neither we nor the supplier can do so due to insolvency, an alternative ATOL holder may provide you with the services at no extra cost. You agree to accept this and to pay any outstanding balance to that alternative ATOL holder. However, if it is not possible to appoint an alternative ATOL holder, you will be entitled to make a claim under the ATOL scheme (or from your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment, you assign absolutely to those Trustees any claims which you have or may have arising from the non-provision of the services, including any claim against us, the travel agent, or your credit card issuer. You also agree that such claims may be re-assigned to another body that has paid sums you have claimed under the ATOL scheme.”
We accept most major debit and credit cards. You authorise us to charge all amounts payable for the services to your designated card. If payment is not received from the card issuer, you agree to pay all amounts due immediately upon demand.
Payment by Bank Transfer (not applicable to online bookings)
If paying by bank transfer, you must request account details from your consultant and make the payment at least three business days before the due date. You must notify your consultant once the payment has been made.
We aim to provide an excellent travel experience. If a problem occurs during your trip, please inform the relevant travel service provider (e.g., your hotel) and your travel consultant immediately so that they can endeavour to resolve it. If your complaint is not resolved locally, please follow up within 28 days of returning home by writing to our Customer Services Department at info@britisholidays.co.uk, quoting your booking reference and providing all relevant information.
We strongly recommend that you communicate any complaint to the provider and your consultant without delay. Failure to do so may affect your rights, as it deprives us of the opportunity to investigate and rectify the issue at the time. Outside of normal office hours, you may contact our emergency assistance department on 0203 957 9273.
0203 957 9273
0203 957 9273